Contact us: FAQs

Q - I need to check if an item is checked in or out on my Library account.
A - You can log into your Library account by clicking 'Log into your account' on the top right-hand corner of the Library Website homepage. For further guidance go to the Using the Library page or watch this short video: Logging in to your Library Account. If you are still having trouble please email library@aub.ac.uk.

Q - I want to query a fine, overdue or lost item on my account.
A - Please email library@aub.ac.uk to query fines, overdues and lost items.

Q - How can I pay fines on my Library Account? 
A - We no longer accept cash in the Library or via the Self-Service machines. You can pay your Library fines by card at the Library counter, at the Self-Service machine or online. For further guidance watch this short video: How to pay your fine online.

Q - What is a PIN and why do I need one? 
A - You have a PIN to use with your Library card when borrowing Laptops from the LapSafe and borrowing other items using the Self-Service machines. It can be very simple but must contain at least 1 uppercase and 1 lowercase character, and 1 number. It can't contain special characters. By having a PIN and not sharing it others will be unable to borrow using your account. Fines can be expensive and the replacement charge for a Laptop is £1700.

Q - I’ve forgotten my PIN.
A - If you need to reset your PIN please follow the guidance on the Using the Library page. We also have written guidance displayed next to the LapSafe Lockers in the Library.

Q - I'm a Short Course student. Where do I get my Library card.
A - Please fill out a Short Course membership form on this page. The Library will email you when your account has been set up and your Short Course Library card is ready to collect.

Q - I need help with referencing.
A - Please refer to the Referencing Guide in the first instance. If you need further help please email your Subject Librarian.

Q - I need to speak to my Subject Librarian, are they available to meet with me now?
A - To meet with your Subject Librarian please send them an email. All Subject Librarian email address are listed on the Subject Librarian page.

Q - How do I search for books on my subject?
A - Please refer to the guidance on searching the catalogue on the Using the Library page or watch this short video: Using Library Search. You may also find information on the your Subject Guide. If you need further help please email your Subject Librarian.

Q - I would like to know more about the Special Collections in the Library. 
A - Please email library@aub.ac.uk and we will redirect your email to the relevant Librarian.

Q - I would like to visit the Museum of Design in Plastics.
A - For more information about MoDiP or to arrange a visit please email modip@aub.ac.uk.

Q - I would like to speak to the Research Manager, is she available?
A - To contact the Research Manager, please email vlodge@aub.ac.uk.

Q - I have a query about an online database or eResource.
A - Please email eresources@aub.ac.uk.

Q - How do I reserve/place a hold an item I want to borrow?  
A - Please refer to the Borrowing returns renewals and holds page or watch this short video: Using Library Search, for information about placing holds on items this term. If you need further help please email library@aub.ac.uk.

Q - I would like to borrow a book from another Library.
A - Please refer to the Inter-library loans page for information about borrowing items from other Libraries this term.  

Q - I don't know when my Book/DVD is due back or if I can renew it.
A - Please refer to the Borrowing returns renewals and holds page or watch this short video: Logging in to your Library Account, for information about renewals and accessing your Library account to view your loans and due dates.

Q - I’m looking for a specific book/DVD but I can’t find it on the catalogue? 
A - Please refer the Library Search guidance on the Borrowing returns renewals and holds page. If you need further help please email library@aub.ac.uk .

Q - Can I use the guillotine?
A - Yes, the guillotine is available to use again this term.

Q - I would like to buy some acetate.
A - We no longer sell acetate in the Library and are no longer able to support printing on acetate on the Library copiers. Please go to UniPrint and use their facilities.

Q - I've lost my Library card or found another student's Library card.
A - Please email library@aub.ac.uk.

Q - Can I use the toilet in the Library?
A - Yes, there are toilets on the ground floor. Disabled toilets are available on the ground and first floor. 

Q - How do I book the Viewing Room?
A - Unfortunately the Viewing Room is unavailable for booking this term.

Q - Where do I send a compliment, comment or complaint about the Library service?
A - Compliments, comments and constructive complaints will be gratefully received. Please email library@aub.ac.uk or fill out our Online Form.