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Contact us: FAQs

Please see some frequently asked questions below. As with many other services at the moment we will be regularly reviewing what we offer and as a result these questions and answers may be subject to change. 

My Library Account

Q - I need to check if an item is checked in or out on my Library account.
A - You can log into your Library account by clicking 'Log into your account' on the top right-hand corner of the Library Website homepage. For further guidance go to the Using the Library page or watch this short video: Logging in to your Library Account. If you are still having trouble please email

Q - I want to query a fine, overdue or lost item on my account.
A - Please email to query fines, overdues and lost items.

Q - How can I pay charges on my Library Account? 
A - From 1st September we will no longer be accepting cash in the Library or via the Self-Service machines. We are in the process of setting up an online system so you can safely pay your charges without coming into the Library. We will contact all students once this service is available and guidance will be available on the Using the Library page. 

Q - What is a PIN and why do I need one? 
A - You have a PIN to use with your Library card when borrowing Laptops from the LapSafe. It can be very simple but must contain at least 1 uppercase and 1 lowercase character, and 1 number. By having a PIN and not sharing it others will be unable to borrow Laptops on your account. Laptop fines can be expensive and the replacement charge is £1700.

Q - I’ve forgotten my PIN.
A - If you need to reset your PIN please follow the guidance on the Using the Library page. We also have written guidance displayed next to the LapSafe Lockers in the Library.

Q - I'm a Short Course student. Where do I get my Library card.
A - Please email to request a Short Course Library card

My Subject / Collections

Q - I need help with referencing.
A - Please refer to the Referencing Guide in the first instance. If you need further help please email your Subject Librarian.

Q - I need to speak to my Subject Librarian, are they available to meet with me now?
A - To meet with your Subject Librarian please send them an email. All Subject Librarian email address are listed on the Subject Librarian page.

Q - How do I search for books on my subject?
A - Please refer to the guidance on searching the catalogue on the Using the Library page or watch this short video: Using Library Search. You may also find information on the your Subject Guide. If you need further help please email your Subject Librarian.

Q - I would like to know more about the Special Collections in the Library. 
A - Please email and we will redirect your email to the relevant Librarian.

Q - I would like to visit the Museum of Design in Plastics.
A - For more information about MoDiP or to arrange a visit please email

Q - I would like to speak to the Research Manager, is she available?
A - To contact the Research Manager, please email

Q - I have a query about an online database or eResource.
A - Please email

Using the Library

Q - I can't find a specific book/DVD on the shelves.
A - This term you will be unable to browse the physical shelves. Please refer to the Borrowing returns renewals and holds page for more information about borrowing this term.

Q - How do I reserve/place a hold an item I want to borrow?  
A - Please refer to the Borrowing returns renewals and holds page or watch this short video: Using Library Search, for information about placing holds on items this term. If you need further help please email

Q - I would like to borrow a book from another Library.
A - Please refer to the Inter-library loans page for information about borrowing items from other Libraries this term.  

Q - I don't know when my Book/DVD is due back or if I can renew it.
A - Please refer to the Borrowing returns renewals and holds page or watch this short video: Logging in to your Library Account, for information about renewals and accessing your Library account to view your loans and due dates.

Q - I’m looking for a specific book/DVD but I can’t find it on the catalogue? 
A - Please refer the Library Search guidance on the Borrowing returns renewals and holds page. If you need further help please email .


Q - I would like to borrow some stationary (pens, staplers, paperclips, sellotape, glues pencil, scissors etc).
A - We are currently unable to lend out stationary items from the Library Counter.

Q - Can I use the guillotine?
A - Unfortunately the guillotine is unavailable to use this term.

Q - I would like to buy some Acetate.
A - We are not currently selling Acetate in the Library.

Q - I've lost my Library card or found another student's Library card.
A - Please email

Q - Can I use the toilet in the Library?
A - There is limited access to the toilets in the Library. It is at the discretion of the Library staff whether you will be given access as we need to control how many people are in the Library at any one time. 

Q - How do I book the Viewing Room?
A - Unfortunately the Viewing Room is unavailable for booking this term.

Q - Where do I send a compliment, comment or complaint about the Library service?
A - Compliments, comments and constructive complaints will be gratefully received. Please email or fill out our Online Form.

IT Queries

Q - How do I top up my print credit?
A - To add money to your print credit account you login to MyAUB and top up using your card (minimum payment 5p). Click here to access MyAUB.

QHow do I reset my AUB password resets?
Please email to reset your AUB password.

Q - How do I request a printing refund? 
APlease email to request a printing refund.

Q - How do I return IT equipment?
APlease email to book an appointment to return IT equipment.