Contact us: FAQs

A - You can log into your Library account by clicking 'Log into your account' on the top right-hand corner of the Library Website homepage. For further guidance go to the Using the Library page or watch this short video: Logging in to your Library Account. If you are still having trouble please email library@aub.ac.uk.

A - Please email library@aub.ac.uk to query fines, overdues and lost items.

A - We no longer accept cash in the Library or via the Self-Service machines. You can pay your Library fines by card at the Library counter, at the Self-Service machine or online. For further guidance watch this short video: How to pay your fine online.

A - You have a PIN to use with your Library card when borrowing Laptops from the LapSafe and borrowing other items using the Self-Service machines. Your PIN must contain at least 1 upper- and 1 lower-case character and 1 number. It can't contain special characters. By having a PIN and not sharing it, others will be unable to borrow from your account. Fines can be expensive, and the replacement charge for a Laptop is £1700.

A - If you need to reset your PIN please follow the guidance on the Using the Library page here https://aub-uk.libguides.com/usingthelibrary/whatsmypin (https://libsearch.aub.ac.uk/cgi-bin/koha/opac-password-recovery.pl). We also have written guidance displayed next to the LapSafe Lockers in the Library.

A - Please fill out a Short Course membership form on this page. The Library will email you when your account has been set up and your Short Course Library card is ready to collect.

A - Please refer to the Referencing Guide in the first instance. If you need further help please email your Subject Librarian.

A - To meet with your Subject Librarian please send them an email. All Subject Librarian email address are listed on the Subject Librarian page.

A - Please refer to the guidance on searching the catalogue on the Using the Library page or watch this short video: Using Library Search. You may also find information on the your Subject Guide. If you need further help please email your Subject Librarian.

A - Please email library@aub.ac.uk and we will redirect your email to the relevant Librarian.

A - For more information about MoDiP or to arrange a visit please email modip@aub.ac.uk.

A - To contact the Research Manager, please email vlodge@aub.ac.uk.

A - Please email eresources@aub.ac.uk.

A - Please refer to the Borrowing returns renewals and reservations page or watch this short video: Using Library Search, for information about placing reservations on items this term. If you need further help please email library@aub.ac.uk.

A - If you have fines or overdues you will not be allowed to place a reservation. If you clear fines and return overdue items you will be able to reserve an item.

A - If you took the items out before 5th September 2022 they won't renew automatically. If it's after this date but it's still not working you would have received an email on the due date to explain why it didn't renew. If it still isn't clear contact the Library.

A - Please refer to the Inter-library loans page for information about borrowing items from other Libraries this term.

A - Please refer to the Borrowing returns renewals and reservations page or watch this short video: Logging in to your Library Account, for information about renewals and accessing your Library account to view your loans and due dates.

A - Please refer the Library Search guidance on the Borrowing returns renewals and reservations page. If you need further help please library@aub.ac.uk.

A - To add money to your print credit account you login to MyAUB and top up using your card (minimum payment 5p). Click the link to access MyAUB.

A - Please email servicedesk@aub.ac.uk to reset your AUB password.

A - Please email servicedesk@aub.ac.uk to request a printing refund.

A - Please email servicedesk@aub.ac.uk to book an appointment to return IT equipment.

A - Yes, the guillotine is situated near the Library printers.

A - We no longer sell acetate in the Library and are no longer able to support printing on acetate on the Library copiers. Please go to UniPrint and use their facilities.

A - Please email library@aub.ac.uk.

A - Yes, there are toilets on the ground floor. Disabled toilets are available on the ground and first floor.

A - From 8.30am - 5pm each weekday you can book the Viewing Room at the Library counter or by calling or emailing the Library. During evenings and weekends it is a first come first served policy rather than bookings.

A - Compliments, comments and constructive complaints will be gratefully received. Please email library@aub.ac.uk. or fill out our Online Form.