Contact us: FAQs

Q - I need to check if an item has been issued to my Library account.
A - You can log into your Library account by clicking 'Log into your account' on the top right-hand corner of the Library Website homepage. For further guidance go to the Using the Library page or watch this short video: Logging in to your Library Account. If you are still having trouble please email library@aub.ac.uk.

Q - I want to query a fine, overdue or lost item on my account.
A - Please email library@aub.ac.uk to query fines, overdues and lost items.

Q - How can I pay fines on my Library Account? 
A - We no longer accept cash in the Library or via the Self-Service machines. You can pay your Library fines by card at the Library counter, at the Self-Service machine or online. For further guidance watch this short video: How to pay your fine online.

Q - What is a PIN and why do I need one? 
A - You have a PIN to use with your Library card when borrowing Laptops from the LapSafe and borrowing other items using the Self-Service machines. It can be very simple but must contain at least 1 uppercase and 1 lowercase character, and 1 number. It can't contain special characters. By having a PIN and not sharing it others will be unable to borrow using your account. Fines can be expensive and the replacement charge for a Laptop is £1700.

Q - I’ve forgotten my PIN.
A - If you need to reset your PIN please follow the guidance on the Using the Library page. We also have written guidance displayed next to the LapSafe Lockers in the Library.

Q - I'm a Short Course student. Where do I get my Library card.
A - Please fill out a Short Course membership form on this page. The Library will email you when your account has been set up and your Short Course Library card is ready to collect.

Q - I need help with referencing.
A - Please refer to the Referencing Guide in the first instance. If you need further help please email your Subject Librarian.

Q - I need to speak to my Subject Librarian, are they available to meet with me now?
A - To meet with your Subject Librarian please send them an email. All Subject Librarian email address are listed on the Subject Librarian page.

Q - How do I search for books on my subject?
A - Please refer to the guidance on searching the catalogue on the Using the Library page or watch this short video: Using Library Search. You may also find information on the your Subject Guide. If you need further help please email your Subject Librarian.

Q - I would like to know more about the Special Collections in the Library. 
A - Please email library@aub.ac.uk and we will redirect your email to the relevant Librarian.

Q - I would like to visit the Museum of Design in Plastics.
A - For more information about MoDiP or to arrange a visit please email modip@aub.ac.uk.

Q - I would like to speak to the Research Manager, is she available?
A - To contact the Research Manager, please email vlodge@aub.ac.uk.

Q - I have a query about an online database or eResource.
A - Please email eresources@aub.ac.uk.

Q - How do I reserve an item I want to borrow?  
A - Please refer to the Borrowing returns renewals and reservations page or watch this short video: Using Library Search, for information about placing reservations on items this term. If you need further help please email library@aub.ac.uk.

Q - I am following instructions but still can't reserve an item.
A - If you have fines or overdues you will not be allowed to place a reservation. If you clear fines and return overdue items you will be able to reserve an item.

Q - How come my loans have not renewed automatically?
A - If you took the items out before 5th September 2022 they won't renew automatically. If it's after this date but it's still not working you would have received an email on the due date to explain why it didn't renew. If it still isn't clear contact the Library.

Q - I would like to borrow a book from another Library.
A - Please refer to the Inter-library loans page for information about borrowing items from other Libraries this term.  

Q - I don't know when my Book/DVD is due back or if I can renew it.
A - Please refer to the Borrowing returns renewals and reservations page or watch this short video: Logging in to your Library Account, for information about renewals and accessing your Library account to view your loans and due dates.

Q - I’m looking for a specific book/DVD but I can’t find it on the catalogue? 
A - Please refer the Library Search guidance on the Borrowing returns renewals and reservations page. If you need further help please email library@aub.ac.uk.

Q - Can I use the guillotine?
A - Yes, the guillotine is situated near the Library printers.

Q - I would like to buy some acetate.
A - We no longer sell acetate in the Library and are no longer able to support printing on acetate on the Library copiers. Please go to UniPrint and use their facilities.

Q - I've lost my Library card or found another student's Library card.
A - Please email library@aub.ac.uk.

Q - Can I use the toilet in the Library?
A - Yes, there are toilets on the ground floor. Disabled toilets are available on the ground and first floor. 

Q - How do I book the Viewing Room?
A - From 8.30am - 5pm each weekday you can book the Viewing Room at the Library counter or by calling or emailing the Library. During evenings and weekends it is a first come first served policy rather than bookings.

Q - Where do I send a compliment, comment or complaint about the Library service?
A - Compliments, comments and constructive complaints will be gratefully received. Please email library@aub.ac.uk or fill out our Online Form.